You're viewing **Apigee Edge** documentation.  
[Go to the
**Apigee X** documentation](http://cloud.google.com/apigee/docs/api-platform/get-started/get-started). info

> [!WARNING]
> We replaced the Apigee support portal with the [Google Cloud console](http://console.cloud.google.com/support/cases) using [Customer Care services](https://cloud.google.com/support#support-plans) on January 16, 2025.
>
>
> If you have any questions about transitioning to Google Cloud support,
> please review the
> [Apigee support integration FAQs](https://cloud.google.com/support/docs/integrations#integration-support-faqs), reach out to your Google Renewal
> Manager/Account Team, or contact the Support Onboarding Team at
> `saas-support-onboarding@google.com`.


If you are an existing Apigee Edge customer with a paid
Apigee
[support plan](https://cloud.google.com/apigee/pricing), you can
request help from [Apigee Edge Support](https://docs.apigee.com/api-platform/troubleshoot/support).


The following documents explain how to access and use the Apigee
Support Portal, perform common Support procedures and activities such as
creating and managing cases, escalating cases, and best practices
to be followed while creating cases.

> [!NOTE]
> **Note:** This topic applies to existing Apigee Edge **Subscription** customers with a paid Apigee [support plan](https://cloud.google.com/apigee/pricing).
>
> If you are a new Google Cloud Apigee X customer, see
> [Getting started with Apigee X Support](https://cloud.google.com/apigee/docs/support/getting-started-with-support).
>
> If you have a free trial Apigee **eval** account, you can can
> post questions and find answers in the
> [Apigee community](https://discuss.google.dev/c/google-cloud/cloud-apigee/104), where Apigee engineers are able
> to respond.

| Document | Description |
|---|---|
| [Access to Support Portal](https://docs.apigee.com/api-platform/troubleshoot/portal-access) | Provides information on how you can get access to Apigee Support Portal, how to add users to, and how to remove users from Apigee Support Portal. |
| [Creating and Managing Cases](https://docs.apigee.com/api-platform/troubleshoot/creating-managing-cases) | Provides information on how you can create, view, and update Support Cases, and describes Case Priorities, Case Status, and other important fields. |
| [Escalating Cases](https://docs.apigee.com/api-platform/troubleshoot/escalating-cases) | Provides information on how and when you can escalate cases. |
| [Best practices for Google Cloud Apigee support cases](https://docs.apigee.com/api-platform/troubleshoot/best-practices) | Provides information on the best practices that need to be followed while creating a Support case, along with templates and sample cases. |
| [Apigee Support Portal FAQ](https://docs.apigee.com/api-platform/troubleshoot/portal-faqs) | Some common questions and answers related to Apigee Support Portal. |