You're viewing **Apigee Edge** documentation.  
[Go to the
**Apigee X** documentation](http://cloud.google.com/apigee/docs/support/getting-started-with-support). info

> [!WARNING]
> We replaced the Apigee support portal with the [Google Cloud console](http://console.cloud.google.com/support/cases) using [Customer Care services](https://cloud.google.com/support#support-plans) on January 16, 2025.
>
>
> If you have any questions about transitioning to Google Cloud support,
> please review the
> [Apigee support integration FAQs](https://cloud.google.com/support/docs/integrations#integration-support-faqs), reach out to your Google Renewal
> Manager/Account Team, or contact the Support Onboarding Team at
> `saas-support-onboarding@google.com`.


Use these self-service resources to diagnose and resolve common problems and
optimize your use of the Apigee platform.
[![Button to click to file a support case](https://docs.apigee.com/static/api-platform/images/ts-file-support-case-button.png)](https://console.cloud.google.com/support/)

## Engage with Apigee Support


Information to help you engage with Apigee Support and Apigee Community

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-handshake.svg) Getting started with Apigee Support](https://docs.apigee.com/api-platform/troubleshoot/getting-started-with-support) **Engage** with Apigee Support, get access to the Support Portal, and create and manage Support Cases. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-checklist.svg) Best practices for Apigee Support Cases](https://docs.apigee.com/api-platform/troubleshoot/best-practices) **Learn** about the best practices and Support Case templates to be used while creating Support Cases. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-group.svg) Apigee Community](https://discuss.google.dev/c/google-cloud/cloud-apigee/104) **Ask** questions and search for existing solutions from the Apigee Community. |

## Antipatterns and product limits


Information to help you avoid common mistakes and optimize performance with Apigee

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-clipboard.svg) Apigee antipatterns](https://docs.apigee.com/api-platform/antipatterns/intro) **Avoid** common pitfalls and maximize the power of your APIs. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-exclamation.svg) Apigee product limits](https://docs.apigee.com/api-platform/reference/limits) **Learn** about the product configuration limits for Apigee features. |   |   |

## Tools


Tools to help you monitor, troubleshoot and resolve runtime errors, latency and performance issues with Apigee Edge

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-trace.svg) Trace tool](https://docs.apigee.com/api-platform/debug/using-trace-tool-0) **Troubleshoot and resolve** live issues with API proxies running on Apigee Edge. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-api-monitoring.svg) API Monitoring](https://docs.apigee.com/api-monitoring) **Monitor, troubleshoot, and resolve** API traffic, runtime, latency, and performance issues on Apigee Edge. |   |   |

## Troubleshooting


Documentation and videos to help you troubleshoot and resolve problems with Apigee Edge

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-triangle.svg) Apigee Edge playbooks](https://docs.apigee.com/api-platform/troubleshoot/troubleshooting-introduction) <br /> |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-triangle.svg) Apigee Adaptor for Envoy playbooks](https://docs.apigee.com/api-platform/troubleshoot/envoy-adapter/introduction) <br /> |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-triangle.svg) Apigee Edge Microgateway playbooks](https://docs.apigee.com/api-platform/troubleshoot/microgateway/introduction) <br /> |
| **Troubleshoot and resolve** errors and problems encountered with Apigee Edge, Apigee Adaptor for Envoy, and Apigee Edge Microgateway. |||||
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-triangle.svg) Integrated portal playbooks](https://docs.apigee.com/api-platform/troubleshoot/integrated-portal/introduction) **Troubleshoot and resolve** errors associated with the integrated portal. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-triangle.svg) Policy error playbooks](https://docs.apigee.com/api-platform/troubleshoot/policies/introduction) **Troubleshoot and resolve** deployment and runtime errors associated with policies. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-video-box.svg) Apigee configuring and troubleshooting videos](https://www.youtube.com/playlist?list=PLIXjuPlujxxx2foYHR_OZ8qFENg9jyEzQ) **Watch** short videos with demos and learn how to configure resources and troubleshoot common Apigee errors. |

## Configuration and Service Requests


Documentation to help you configure Apigee Edge resources and properties, and perform service requests

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-clipboard-list.svg) How-to guides](https://docs.apigee.com/how-to-guides/how-to-guides-introduction) **Use instructions and best practices**to configure resources and properties. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-book.svg) Service requests catalog](https://docs.apigee.com/api-platform/troubleshoot/service-requests/service-requests) **Learn** about the different types of service requests supported, and how to perform them yourself or seek assistance from Apigee. |   |   |

## More support resources


Additional resources to help you find more information about Apigee Edge, Support plans, and pricing

|---|---|---|---|---|
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-document.svg) Documentation](https://docs.apigee.com/) **Explore** documentation, installation guides, proxy samples, tools, and tutorials about Apigee. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-release-notes.svg) Release notes](https://docs.apigee.com/release/notes/apigee-release-notes) **View** the changelog of our latest Apigee release. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-release-notes.svg) Known issues](https://docs.apigee.com/release/known-issues) **View** the list of current known issues. |
| [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-dollar.svg) Pricing](https://cloud.google.com/apigee/pricing) **Get** information about the pricing for Apigee. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-clock.svg) Apigee status](https://status.apigee.com/) **Check** the status of current issues, outages, and the Apigee release schedule. |   | [### ![](https://docs.apigee.com/static/api-platform/images/ts-icon-specs.svg) Support specs](https://cloud.google.com/apigee/docs/api-platform/reference/spec-sheets) **Learn** about the different support specifications and plans. |