If you're an Apigee Edge Cloud user, there are situations where you may need to request assistance from Support to perform certain tasks (by raising a service request), such as enabling or disabling product features, creating or deleting organizations and environments, or configuring resources. See Apigee Support for information.
For other needs, organization administrators have permission to accomplish tasks on their own, such as managing organization users, and creating and managing keystores and truststores. If you're a system administrator of an Apigee Edge for Private Cloud environment, you can do just about anything that Support can do for Apigee Edge Cloud users.
Apigee service requests describes different types of service requests you can raise with Support, provides instructions on making those requests, and shows which tasks are self-service and require no intervention from Google.