You're viewing Apigee Edge documentation.
Go to the
Apigee X documentation. info
These topics explain how to troubleshoot issues encountered while starting Apigee Edge components such as Router, Message Processor, Management Server, and ZooKeeper.
Unable to start Router
You may observe the following error when trying to start the Router:
Error message
apigee-service: edge-router: Not running (DEAD) apigee-all: Error: status failed on [edge-router]
Diagnostic information
If you need assistance from Apigee Edge Support on this issue, then gather the following diagnostic information and share it in the support case:
| Diagnostic information | Where can I gather this information? | How do I gather this information? |
|---|---|---|
| Router logs | Router |
tar cvzf /tmp/router_logs_$(hostname)_$(date +%Y.%m.%d_%H.%M.%S).tar.gz /opt/apigee/var/log/edge-router/logs/system.log /opt/apigee/var/log/edge-router/logs/startupruntimeerror.log /opt/apigee/var/log/edge-router/logs/configurations.log |
Unable to start Message Processor
You may observe the following error when trying to start the Message Processor:
Error message
apigee-service: edge-message-processor: Not running (DEAD) apigee-all: Error: status failed on [edge-message-processor]
Diagnostic information
If you need assistance from Apigee Edge Support on this issue, then gather the following diagnostic information and share it in the support case:
| Diagnostic information | Where can I gather this information? | How do I gather this information? |
|---|---|---|
| Message Processor logs | Message Processor |
tar cvzf /tmp/rmp_logs_$(hostname)_$(date +%Y.%m.%d_%H.%M.%S).tar.gz /opt/apigee/var/log/edge-message-processor/logs/system* /opt/apigee/var/log/edge-message-processor/logs/startupruntimeerror.log /opt/apigee/var/log/edge-message-processor/logs/configurations.log |
Unable to start Management Server
You may observe the following error when trying to start the Management Server:
Error message
apigee-service: edge-management-server: Not running (DEAD) apigee-all: Error: status failed on [edge-management-server]
Diagnostic information
If you need assistance from Apigee Edge Support on this issue, then gather the following diagnostic information and share it in the support case:
| Diagnostic information | Where can I gather this information? | How do I gather this information? |
|---|---|---|
| Management Server logs | Management Server |
tar cvzf /tmp/ms_logs_$(hostname)_$(date +%Y.%m.%d_%H.%M.%S).tar.gz /opt/apigee/var/log/edge-management-server/logs/system* /opt/apigee/var/log/edge-management-server/logs/startupruntimeerror.log |
Unable to start ZooKeeper
Playbooks
This section provides information and guidance on some specific procedures that can be followed for troubleshooting and resolving issues with starting ZooKeeper servers.
| Problem | Error message or description | Playbook |
|---|---|---|
| Unable to start ZooKeeper |
apigee-service: apigee-zookeeper: Not running (DEAD)
apigee-all: Error: status failed on [apigee-zookeeper]
|
Unable to start ZooKeeper |
Diagnostic information
If you need assistance from Apigee Edge Support on this issue, then gather the following diagnostic information and share it in the support case:
| Diagnostic information | Where can I gather this information? | How do I gather this information? |
|---|---|---|
| ZooKeeper logs and associated files | ZooKeeper |
tar cvzf /tmp/zookeeper_logs_$(hostname)_$(date +%Y.%m.%d_%H.%M.%S).tar.gz /opt/apigee/var/log/apigee-zookeeper/*.log opt/apigee/apigee-zookeeper/conf/zoo.cfg /opt/apigee/data/apigee-zookeeper/data/myid |
| Netstat output | ZooKeeper |
netstat -anlp | grep 2181 | tee /tmp/zookeeper_netstat_$(hostname)-$(date +%Y.%m.%d_%H.%M.%S).txt |
| Compress all the diagnostic data | ZooKeeper |
tar -cvzf /tmp/data_CASE#_$(hostname).tar.gz /tmp/zookeeper_* |