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Getting started with Apigee Support
You're viewing Apigee Edge documentation.Go to the
Apigee X documentation . info
We are replacing the Apigee support
portal with the Google Cloud console
using Customer Care services on
January 16, 2025. At that time, all of your queries will be answered by Google Cloud technical experts.
You must take action to ensure you can
access the Google Cloud console .
If you have any questions about transitioning to Google Cloud support,
please review the Apigee support integration FAQs ,
reach out to your Google Renewal Manager/Account Team, or contact the Support Onboarding Team at
saas-support-onboarding@google.com.
If you are an existing Apigee Edge customer with a paid
Apigee
support plan , you can
request help from Apigee Edge Support .
The following documents explain how to access and use the Apigee
Support Portal, perform common Support procedures and activities such as
creating and managing cases, escalating cases, and best practices
to be followed while creating cases.
Note: This topic applies to existing Apigee
Edge Subscription customers with a paid Apigee
support plan .
If you are a new Google Cloud Apigee X customer, see
Getting started with Apigee X Support .
If you have a free trial Apigee eval account, you can can
post questions and find answers in the
Apigee community , where Apigee engineers are able
to respond.
Document
Description
Access to Support Portal Provides information on how you can get access to Apigee
Support Portal, how to add users to, and how to remove users from
Apigee Support Portal.
Creating and Managing Cases Provides information on how you can create, view, and update Support
Cases, and describes Case Priorities, Case Status, and other
important fields.
Escalating Cases Provides information on how and when you can escalate cases.
Best practices for Google Cloud Apigee support cases Provides information on the best practices that need to be followed
while creating a Support case, along with templates and sample cases.
Apigee Support Portal FAQ Some common questions and answers related to Apigee
Support Portal.
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Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-12-11 UTC.
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