Installation Error - Unable to open the apigee-repo.rpm

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Symptom

You will observe the error Cannot open: https://USERNAME:PASSWORD@software.apigee.com/apigee-repo.rpm during the installation or migration to newer version of Apigee Edge for Private Cloud.

Error message

You will observe the following error:

Cannot open: https://USERNAME:PASSWORD@software.apigee.com/apigee-repo.rpm. Skipping.

This error typically happens while installing the apigee-setup utility and dependencies:

[root@machinename ~]# sudo bash /tmp/bootstrap_4.50.00.sh apigeeuser=USERNAME
Apigee bootstrap 1.0-38 (OPDK_5000, 2020.11.30,19:31)

=== Obtaining creds for software.apigee.com:

Please enter value for password:

=== Begin work ...

=== Checking for presence of misc commands:

=== Checking distro:

=== Checking architecture:

=== Checking OS:

=== Checking SELinux status

=== Configuring package manager:
+ rpm -qa apigee*
+ rpm -e apigee-repo
error: package apigee-repo is not installed
(error can be ignored)
+ rpm -e apigeeprio-repo
error: package apigeeprio-repo is not installed
(error can be ignored)
+ yum install -y https://apigee:***@software.apigee.com/apigee-repo.rpm
Loaded plugins: enabled_repos_upload, langpacks, package_upload, priorities,
: product-id, protectbase, search-disabled-repos, subscription-
: manager
HTTP error (410 - Gone): Unit d98c371e-06bc-4afc-a216-effb1ebc9bce has been deleted
Cannot open: https://USERNAME:PASSWORD@software.apigee.com/apigee-repo.rpm. Skipping.
Error: Nothing to do
Uploading Enabled Repositories Report
Loaded plugins: langpacks, priorities, product-id, protectbase, subscription-
: manager
HTTP error (410 - Gone): Unit d98c371e-06bc-4afc-a216-effb1ebc9bce has been deleted
bootstrap_4.50.00.sh: Error: Repo configuration failed

[root@machinename ~]#

Possible causes

Here are the possible causes for this error:

Cause: Internet connection or network connectivity issues

Diagnosis

1. Check to see if you have the outbound internet connection on the machine where you are seeing the above error.
2. If you have an outbound internet connection, then test your network connectivity to software.apigee.com using one of the following mechanisms:

   netcat

   Using netcat:

   1. If you have installed netcat, then run the following command:

      nc -v software.apigee.com 443
      

      You should get a message similar to the following:

      Connection to software.apigee.com 443 port [tcp/https] succeeded!

      OR

      Connected to IP_ADDRESS:443

   2. If you don’t see any of the above messages or if you see errors, then you have a network connectivity issue to software.apigee.com.

   telnet

   Using telnet:

   1. If you don't have netcat installed, you can use the following telnet command to check the internet connectivity:

      telnet software.apigee.com 443
      

      You should see the following output if it connects:

      Connected to software.apigee.com

   2. If you don’t see any of the above messages or if you see errors, then you have a network connectivity issue to software.apigee.com.

Resolution

If you don’t have an internet connection or one of the commands (netcat or telnet) fails, then you have limited or no network connectivity. Work with your network administrator to fix the issue.

Cause: Incorrect username or password

Diagnosis

1. Validate that you are passing the correct username and password to the command that installs the Apigee Edge apigee-service utility:

   sudo bash /tmp/bootstrap_4.50.00.sh apigeeuser=USERNNAME apigeepassword=PASSWORD
   

2. You can also make a direct call to the URL software.apigee.com and check the output:

   curl -i -u USERNNAME>:PASSWORD https://software.apigee.com/apigee-repo.rpm
   

3. If you get a 401 Unauthorized error, then that indicates that you are using an incorrect username and/or password.

Resolution

Ensure that you are using the correct username and password while installing apigee-setup utility.

Cause: Password contains special characters

Diagnosis

1. Verify that the password for software.apigee.com does not contain any special characters. For example: >, $, @, or *.
2. If the password has any special characters, then that’s the cause for this error.

Resolution

1. Use the backslash escape character (\) before any special character.
2. For example, if your password is pa$$w0rd, then you should specify the password as pa\$\$w0rd.

References

Install the Edge apigee-setup utility