Provisioning requests

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Provisioning requests involve operations such as creation, deletion, and decommission of organizations, environments, and so on based on customer entitlement.

Service request description Can I do this myself? How to perform this operation?
Create a new Apigee Edge Cloud organization No Follow the guidelines provided here and Raise a service request with Support team.
Decommission an existing Apigee Edge Cloud organization No Follow the guidelines provided here and Raise a service request with Support team.
Expand an existing Apigee Edge Cloud organization to multiple regions No Follow the guidelines provided here and Raise a service request with Support team.
Create new environments in an existing Apigee Edge Cloud organization No Follow the guidelines provided here and Raise a service request with Support team.
Decommission environments in an existing Apigee Edge Cloud organization No Follow the guidelines provided here and Raise a service request with Support team.
Move an existing Apigee Edge Cloud environment to different pods No Follow the guidelines provided here and Raise a service request with Support team.

Guidelines for raising a provisioning request

  1. Provide the names of the new organizations, the names of the new environments within each organization, email addresses of the organization administrators, and other relevant information.
  2. If the service request is for provisioning a new Edge Cloud organization, furnish the details of what organizational level security features need to be enabled.
    1. Do you want the new organization to be a ⁠PCI-enabled or a ⁠HIPAA-enabled organization? Read through the ⁠privacy and security settings for more information.
    2. Do you want ⁠Monetization to be enabled?
    3. What TPS (transactions per second) are you expecting as traffic to this organization? This helps to provision the required resources to allow the expected TPS.

  3. If the service request is related to expanding the organization into multiple new regions, provide the following details in the service request.

    1. Names of the existing Apigee Edge Cloud organizations.
    2. Names of the existing environments.
    3. Names of the regions in which the organizations are currently provisioned.
    4. Names of the additional regions to expand. Refer to the Apigee specification sheet (download PDF) for currently available regions.
    5. Any other details pertaining to the service request like details of the target endpoint URLs for testing.
  4. Want to Isolate an organization or environment into different pods? Please provide the following details in the service request.
    1. Names of the existing organization and environment.
    2. Specify whether the isolation is required at the organization level or at the environment level within the organization.
    3. Refer to the Apigee Edge Cloud Traffic Isolation Pack specification (download PDF) for details about isolation pack.
    4. Provide additional details of particular date and time period for the service request to be fulfilled and details of the target endpoint URLs for testing.
  5. For decommissioning requests, provide the details of organizations and environments that need to be decommissioned along with the reasons for the current decommission request.